Mad Elf Retro Games Shop

Terms and Conditions


Mad Elf Limited – Terms and Conditions
Last Updated: 26.04.2025

  1. Acceptance of Terms
    1.1 By accessing and using the “Mad Elf Limited” website (the “Site”) and purchasing products from us, you (the “Customer”) agree to be bound by the following Terms and Conditions (the “Terms”).
    1.2 If you do not agree to all the Terms, you must not use this Site or purchase any products.
    1.3 We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
  2. Eligibility
    2.1 You must be at least 18 years of age or have the consent of a parent or guardian to purchase products from this Site.
    2.2 By placing an order through the Site, you warrant that you meet our eligibility criteria, that all information you provide is accurate and complete, and that you have the legal right to use any credit card or other payment method in connection with your order.
  3. Products and Pricing
    3.1 All products listed on the Site are subject to availability. We reserve the right to limit the quantity of products we supply, and to discontinue any product at any time without notice.
    3.2 We strive to display accurate descriptions and pricing for our products. In case of an error, we reserve the right to correct it, and to refuse or cancel any orders based on incorrect pricing or description.
    3.3 Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, or discontinuation of a product.
  4. Orders and Payment
    4.1 When you place an order, you will receive an email confirmation summarising your order details. This confirmation does not constitute acceptance of your order; rather, it is an acknowledgment of your order request.
    4.2 We reserve the right to accept or reject any order for any reason, including but not limited to unavailability, inaccuracy in product information, or issues identified by our fraud detection processes.
    4.3 Payment must be made in full at the time of ordering. We accept [list accepted payment methods]. All payments are processed in New Zealand Dollars (NZD), unless otherwise specified.
  5. Shipping and Delivery
    5.1 We will make reasonable efforts to deliver products within the estimated timeframes, but we do not guarantee delivery on any specific dates.
    5.2 Shipping costs and any applicable taxes or duties will be added to your order total at checkout (unless stated otherwise).
    5.3 Ownership of the products passes to you upon the later of full payment and delivery. Risk of loss or damage passes to you upon delivery.
  6. Returns, Refunds, and Exchanges
    6.1 We comply with the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these Terms is intended to limit your rights under these Acts.
    6.2 If you believe a product is faulty, not of acceptable quality, or does not match the description, please contact our customer service team at [contact details]. You may be entitled to a repair, replacement, or refund under New Zealand consumer law.
    6.3 For change-of-mind returns or other circumstances not covered by consumer law, please see our Return Policy at [link to your return policy]. We may accept returns at our discretion subject to any restocking or handling fees.
  7. Consumer Guarantees Act 1993
    7.1 If you are purchasing products for personal, domestic, or household use, the Consumer Guarantees Act 1993 will apply.
    7.2 If you are purchasing products for the purposes of a business, then you agree that the provisions of the Consumer Guarantees Act 1993 do not apply to such purchases.

  1. Intellectual Property
    8.1 All content on the Site, including text, graphics, logos, icons, images, and software, is the property of Mad Elf Games or its content suppliers and is protected by New Zealand and international intellectual property laws.
    8.2 You may not reproduce, distribute, display, sell, lease, or otherwise exploit any content on the Site without our express written permission.
  2. Limitation of Liability
    9.1 To the extent permitted by law, Mad Elf Games and its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site or any products purchased through the Site.
    9.2 Where liability cannot be excluded, our liability shall be limited to the lesser of the cost of replacing or repairing the relevant products or the amount paid by you for the products in question.
  3. Privacy Policy
    10.1 We are committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand).
    10.2 Please review our Privacy Policy, which describes how we collect, use, store, and disclose your personal information.
  4. Third-Party Links
    11.1 This Site may include links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these websites, nor do we assume any liability for their actions, products, or services.
    11.2 Any use of third-party websites is at your own risk and subject to the terms and conditions of those websites.
  5. Governing Law and Jurisdiction
    12.1 These Terms shall be governed by and construed in accordance with the laws of New Zealand.
    12.2 Any dispute arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the New Zealand courts.
  6. Contact Information
    13.1 If you have any questions about these Terms, please contact us at:Email: office@megames.co.nz